Return and refund policy

Mahanadhi Industrial Solutions supplies industrial products to businesses. This policy sets out how returns, replacements and refunds are handled. Where a quotation or purchase order states different terms, those terms apply.

Inspection on delivery

Please check the consignment when it arrives: count the packages, look for visible damage and verify items against the delivery challan and invoice. Note any shortage or damage on the transporter's delivery document before signing.

Transit damage and shortages

Report any transit damage, shortage or wrong item within 48 hours of delivery by email to contact@ekasynergy.com or WhatsApp +91 92010 87778. Include the invoice number, photos of the packaging and items, and the delivery document. Claims reported after this window may not be accepted by the transporter or insurer.

Returns of standard items

• Standard stock items may be returned only with our prior written approval, requested within 7 days of delivery.
• Items must be unused, uninstalled, complete and in their original packing with all accessories and documents.
• Return freight is borne by the customer unless the return is due to our error. A handling deduction may apply to accepted returns that are not defective.

Items that cannot be returned

• Custom-built, made-to-order or engineered items, including dust-suppression systems, control panels, skids and CNC parts made to your drawing.
• Items specially procured for your order on your specification.
• Products that have been installed, used, modified or damaged after delivery.
• Consumables and spares once the packing seal is opened, where the item cannot be resold.

Defective products and warranty

Warranty is as per the manufacturer's terms for each product, as stated in our quotation. If a product fails within the warranty period, contact us with the invoice reference, a description of the fault and photos or videos. We coordinate inspection with the manufacturer, which may repair, replace or credit the item as per their terms. Warranty does not cover wear parts, misuse, incorrect installation, poor water or air quality, or electrical faults outside the product's rating.

Refunds

Once an approved return is received and inspected, we will confirm the outcome by email. Approved refunds or credit notes are processed within 10 working days of passing inspection, to the original payment account or as a credit against future orders, as agreed. GST is adjusted through a credit note as required.

Order cancellation

Orders for standard items may be cancelled before dispatch. Orders for custom or specially procured items cannot be cancelled once production or procurement has started; any advance may be adjusted against costs already incurred.

Contact

For any return or warranty request, write to contact@ekasynergy.com or call or WhatsApp +91 92010 87778, quoting your invoice number.