Frequently asked questions

Terms are stated on each quotation. Typically this is advance or part-advance for new customers, and as agreed on the purchase order for approved accounts.

Yes, all supplies are billed with a GST invoice. Share your GSTIN and billing and shipping addresses with the purchase order.

Most items have no fixed minimum, though very small orders of low-value spares may be combined or quoted with freight. We will tell you upfront.

Yes. Send your vendor registration documents and PO format; we will complete registration and follow your documentation requirements.

Validity is stated on each quotation. Prices of some items, especially imported or metal-intensive ones, can change, so we reconfirm if the validity has lapsed.

Lead time depends on the item and quantity and is stated on the quotation. Stock items move quickly, while engineered systems and made-to-order parts take longer.

By transporter, courier or our own arrangement depending on size and location. Freight terms are shown on the quotation.

Note the damage on the delivery document, take photos and inform us within the reporting window given in our return and refund policy. We will take it up with the transporter and arrange a resolution.

Yes, we can deliver to site or to your stores. Share the gate pass, entry and unloading requirements in advance.

Layout sketches for systems and manufacturer documentation for products are shared with the supply. Ask for any specific documents you need at the quotation stage.

Warranty follows the manufacturer's terms for each product and is mentioned in the quotation. We coordinate warranty claims on your behalf.

Yes, a short handover covering operation, cleaning and routine checks can be arranged at commissioning.

Send the original invoice reference or a nameplate photo. Keeping a small stock of critical spares such as nozzle tips and seals is a good idea for remote sites.

Depending on the model, pressure and wind, cannons typically throw about 30 to 80 metres. We size the model to the area you need to cover.

Not if the system is sized correctly. Fine mist and fog use far less water than coarse sprays, which keeps moisture addition low.

Usually dirty or recycled water and missing or blocked strainers. Line filters, the right orifice size and periodic cleaning solve most clogging problems.

Brass works for clean water and general use, stainless steel for most industrial duties, and hardened or ceramic tips for abrasive slurries. Tell us the fluid and we will recommend.

Layout or photos of the area, dust source, material, conveyor width or area size, water source and pressure, power availability and whether the area is enclosed.

Sewer and drain jetting, hydro testing of pipes and vessels, industrial cleaning and UHP fire fighting. Ratings in our range go up to about 3000 psi, with flows from about 14 to 445 lpm depending on model.

Yes, for borewells, dewatering and water supply. Share the bore diameter, depth, water level and required discharge.

A set of pumps with a pressure tank and controls that maintains steady water pressure in buildings and plant lines, running pumps only as needed.

Savings depend on the existing flow and usage. Aerators and flow regulators reduce flow at the tap while keeping a usable stream; we can suggest flow ratings suited to washrooms, canteens and process taps.

Match the drive to the motor's rated current and power, supply voltage and load type, such as fan, pump or constant-torque conveyor. Send the motor nameplate and application.

Yes, PLC and VFD panels can be supplied to your single-line diagram or process description, with programming support as agreed.

It depends on the fluid, pipe size, flow range, accuracy needed and whether you need local display or a 4–20 mA output. Share these details and we will recommend a type.

Where the manufacturer provides a test or calibration certificate, we pass it on with the supply. Ask at enquiry stage if a certificate is mandatory.